FAQ

General Inquiries

What are your hours of operation?

We are open Monday-Friday from 9:00am to 5:00pm. Our office is located at 1827 West 5th Avenue in Vancouver.

Maintenance and Repairs

What do I do in the event of an emergency?

If your situation is an emergency, such as a leak, flood, or no heat/water/electricity, please call our 24 hours emergency help line at 604-736-5611. An attendant will assist you right away.

If there is a fire in your apartment, get out safely, call 911, and inform our office as soon as possible.

I am locked out of my apartment/house. What do I do?

If you are locked out of your house, you will be required to call a locksmith and pay all associated costs. You may not change the lock in any way. If a new lock is required, you will need prior written consent from your Landlord and a copy must be provided to your Landlord/Property Manager.

If you are locked out of your condo/apartment outside of business hours, please call your onsite caretaker or 24/7 concierge for access into the building. If someone from our office is required to let you in after business hours, please note that there is a fee for this service, and will be responsible for paying all associated costs with the locksmith to get into your suite.


Who will deal with necessary repairs to my rental unit?

Please contact your Property Manager with any repairs necessary to your rental unit. As the acting agent on behalf of your Landlord, your Property Manager will require prior written approval from the Landlord before approving any repairs. Contact your Property Manager as soon as possible in order to avoid a long waiting period and any further damage.